Positive Mensajes Privacy Policy

At Positive Mensajes, we prioritize your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and share your information when you visit or make a purchase on our website, https://positivemensajes.com.

Personal Information We Collect

When you visit our site, we automatically gather specific data about your device. This includes your web browser, IP address, time zone, and details about the cookies installed on your device. We also track your interactions with the site, such as which pages or products you view, how you arrived at our site, and how you engage with the content. We refer to this as Device Information.

We collect Device Information using these technologies:

  • Cookies: Small data files placed on your device, often containing an anonymous unique identifier.
  • Log Files: These track activities on our site, capturing data like your IP address, browser type, Internet service provider, and timestamps.
  • Web Beacons, Tags, and Pixels: Electronic tools used to capture details about how you use and browse our site.

Additionally, when you make a purchase or attempt to purchase on the site, we collect your Order Information, which may include your name, billing address, shipping address, payment details, email address, and phone number.

When we refer to Personal Information in this policy, we mean both Device and Order Information.

How We Use Your Personal Information

We use the Order Information collected to fulfill your orders, including processing payments, arranging shipping, and sending order confirmations or invoices. Additionally, we may use this information to:

  • Communicate with you regarding your orders or inquiries
  • Screen orders for potential fraud or risks
  • Provide relevant updates or advertisements based on your preferences

We use the Device Information to monitor for fraud risks and optimize our site, such as analyzing how customers interact with our website to improve their experience.

Payment Processing

We process payments via PayPal. When using PayPal, your payment information will be shared with PayPal for processing, including billing and purchase details. Please refer to PayPal’s privacy policy for further information:
https://www.paypal.com/us/webapps/mpp/ua/privacy-full

Google Analytics

To better understand how our customers use the site, we use Google Analytics. For more information on how Google uses your data, visit Google’s Privacy Policy:
https://policies.google.com/privacy

You can opt-out of Google Analytics at this link:
https://tools.google.com/dlpage/gaoptout

Reviews

When you leave a review on our site, we collect the data you provide to help manage spam and improve our service.

We may provide an anonymized string (hash) of your email address to the Gravatar service to check if you have a Gravatar profile. For more details, see Gravatar’s privacy policy: https://automattic.com/privacy/

Once your comment is approved, your profile picture (if any) will be publicly visible alongside your comment.

You may save your name, email address, and website in cookies to avoid re-entering details for future comments. These cookies last up to one year.

Comments may be screened through an automated spam detection service.

Login Cookies

If you visit the login page, we will set a temporary cookie to determine whether your browser accepts cookies. This cookie contains no personal data and is discarded when you close the browser.

When you log in, we set cookies to save your login information and display settings. Login cookies last for two days, and screen option cookies last for one year. If you select “Remember Me,” your login will persist for two weeks. Logging out will remove the login cookies.

Media

When uploading images for product reviews, please avoid including location data (EXIF GPS) in the files, as anyone who downloads an image can extract that metadata. Our site does not automatically remove embedded metadata from uploaded images.

Email Communications

We send two types of emails to our customers:

  • Transactional Emails: These include order confirmations, shipping updates, account notifications, and other essential messages related to your purchases or account. You do not need to subscribe to receive these emails as they are necessary for providing our services.
  • Marketing Emails: These include newsletters, product updates, and special offers. You will only receive marketing emails if you subscribe to them. You can unsubscribe from marketing emails at any time by clicking the unsubscribe link in the email or by contacting us directly.

We may use trusted third-party services to help manage and send these emails on our behalf.

Email Tracking

When we send you emails, we may use basic tracking tools to see if emails are opened and links are clicked. This helps us improve our emails and send you content that’s relevant.

We do not use this information to build detailed profiles or share it with advertisers beyond our necessary service providers.

Join Waitlist Notifications

When you sign up for our waitlist, we collect your email address to notify you if a handmade item becomes available again. Restocks are not guaranteed, as each piece is individually handcrafted and may vary. You can unsubscribe or request removal from the waitlist at any time by contacting us at support@positivemensajes.com or by using the unsubscribe link included in the notification emails. Please note that in some email clients, the unsubscribe link may not be clickable.

Data Retention

If you have an account, placed an order, or left a comment, you can request a file of the personal data we hold about you, including any data you’ve shared. You can also ask us to delete your data, except for any data we are required to retain for legal, administrative, or security reasons.

Do Not Track

Please note that we do not change our data collection practices in response to Do Not Track signals from your browser.

Your Privacy Rights

This website is intended for customers in the United States and Puerto Rico. We are committed to protecting your personal information and being transparent about how we collect, use, and store it—no matter where you’re located.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. We encourage you to review it periodically.

If you have any questions or concerns about your privacy, please contact us at support@positivemensajes.com.

Shopping Cart
Join Waitlist Sign up below to be notified by email when this handmade item becomes available again. Restocks aren’t guaranteed, as each piece is individually handcrafted and may vary. To make sure you receive our updates, please add hola@positivemensajes.com to your contacts. If you’d like to be removed from the list, just let us know. Thank you for your support!