Shipping Policy
- Your order will be processed and shipped within 3–5 business days, excluding weekends and holidays. You will receive a confirmation email once your order has shipped, including your USPS tracking number.
- Due to recent USPS updates, orders shipped from Puerto Rico to the U.S. may take 10 business days or longer to arrive after shipment. Delivery times may vary depending on the destination, holidays, weather conditions, and carrier delays.
- Once your order has been delivered, you will receive a confirmation email. You may also receive an optional follow-up request for feedback to help us improve our products and service.
- If your order has not arrived within 15 business days after shipment, please feel free to contact us through our Contact Us page.
- We currently ship only within the United States and Puerto Rico. We appreciate your understanding.
Free Shipping Policy
- Orders with 2 or more items in the same order qualify for free shipping to the United States and Puerto Rico. Simply select FREE SHIPPING in your shopping cart or at checkout.
- If you do not see the free shipping applied, please contact us right away so we can help before your order is processed.
- Once an order has been completed or shipped, we are unable to make any changes.
Return Policy
- Please contact us within 3 days of delivery if you need assistance with a return.
- Items must be returned within 7 days of delivery in new, unused condition, including all original packaging. Items must not show signs of use.
- We are unable to accept cancellations after 3 hours of purchase. If your order has already been shipped or marked as completed, it cannot be canceled. In this case, you may proceed under our return policy.
Important Notes:
- Once we receive your return, we will issue a full refund minus shipping costs. Refunds will be processed back to your original payment method. Please allow up to 5 business days for the refund to appear in your account.
- Customers are responsible for return shipping costs. Items must be returned in their original condition; otherwise, the customer may be responsible for any loss in value.
- Please ensure your delivery address is correct before placing your order. Packages returned to us due to incorrect or insufficient addresses can be reshipped at the customer’s expense, or a refund will be issued minus shipping costs. This also applies to packages that are not picked up and are returned to us.
